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DC Shelter Hotline test

The Homeless Services Hotline is open every day from 8:00 a.m. - 12:00 a.m.

If you are in need of free, accessible transportation to shelter, or you see someone outside in need of shelter or a welfare check, call the Homeless Services Hotline at (202) 399-7093 or dial 311. If there is an immediate risk to safety, call 911. When calling, please include the time, the address or location of the sighting, and a description of the person’s appearance. 

Call 311
During hypothermia season (November 1 - March 31), the Homeless Services Hotline is open 24 hours a day and transportation to shelter is available 24 hours a day, 7 days a week.